Before initially logging in to OneInsight, you have to create a password for your account. To do so, click on the “Create password” link in the welcome email that you should have received. Please check your spam folder if you don’t see the email in your inbox.

The link in this email is time-sensitive and will automatically expire after 6 hours. If the link has expired, please contact OneInsight Support.

On the OneInsight landing page, you’ll be prompted to create a new password. The password needs have at least 10 characters. After you have created your password, you can login with your email address and password at

If Multi-Factor Authentication (text messaging) has been established for your user ID, you must provide your phone number the first time you login and will be sent an authentication code via a text message. Multi-Factor Authentication can be enabled for users in the admin interface under “User Management” (see Step 4: User Management).

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